We know the cost of every hour of an outage in production.
We provide prompt service of metal detectors, optical sorters and filtration equipment.
You can also contact us with complaints or to order spare parts
+420 778 457 490
Vedoucí servisního střediska
immediately
Call us and describe what has happened. In about a third of cases, we can remotely detect a device defect.
Even in the remaining cases, we are able to greatly save the time it takes to resolve the problem.
as soon as we able, no later than 48 hours after the problem is detected
Our technician will make an accurate diagnosis. When the problem is more serious, the technician immediately contacts the manufacturer of the device.
If the communication between us was enough to diagnose the problem and we have the parts in stock, we make the repair immediately.
max. 1 week, for major problems up to 2 weeks
In emergencies, we place express orders for spare parts. The whole case will be resolved within 72 hours if the spare part is in the manufacturer’s warehouse.
Even without express delivery, we usually correct the problem within a week of successful diagnostics. The most complex problems take us 10-14 days.
JELÍNEK-TRADING took excellent care of the contract, the communication was great, they were interested and they were always everywhere on time. They also attended to the contract during the test and gave us, as the customer, their full attention. I must say they are really good at this. I would underline the service. We work on 3 shifts, on Sundays, at night. Operational safety is absolutely vital. We rely in part on the quality of the equipment, and Jelinek Trading is excellent in this regard. They understand and know that we need things to work in order to be effective.
Production Manager, Kostelecké uzeniny